Helping clients to develop highly responsive, customer focused and market efficient support functions is a key part of our work to improve their organisational effectiveness.

Baxter Neumann work with clients to develop an optimum service delivery model to suit their needs, typically generating 25 - 35% reduction in operating costs* and a significant service level improvement measured against KPI’s or SLA’s.   
 
Our expertise spans the design, build and implementation of Shared Services for HR, Finance and IT in both the public and private sectors.  We advise clients on scope, business case design, process re-engineering, supplier selection and the change management process to migrate to a new service delivery model. 

The reality is that many organisations fail to realise their target benefits when implementing shared services or outsourced models.  With over 10 years experience working in this area, we know that it is important to pay particular attention to the human elements to achieve a ROI and a successful migration process.  For example: 

• Development of a new relationship model between the various work groups (Centres of Excellence, Shared Services, Business Partners and Line Managers)
• Mapping of new roles, responsibilities and interfaces
• Investment in bespoke programmes of HR and Line Manager Development to build new capabilities

Our independent advice coupled with change management expertise makes us the partner of choice for our clients in this area. 

BN have developed an HR Excellence Programme to support clients with the ‘People’ aspects of the transition, e.g. development of management skills and also, the cultural aspects of moving to a self service model.   The Programme is modular and can be customised to your specific needs, including:

• Baxter Neumann Masterclass Workshops in Resourcing, Reward and Organisation Design
• HR Business Partner Development Programme
• HR Professionals Coaching Programme
• Empowered Line Manager Programme

In addition to the above, we support client’s in the complete change management process to help you achieve the benefits in terms of return of investment and a revolutionised service to internal customers.   

* dependent on the start point