Public Sector Specific

The harsh reality is clear – these are tough times for the Public Sector with stringent cuts being proposed across the board.  In the face of this harsh reality, your dilemma is how to protect citizen services and maintain employee morale.

Whether you are currently in the process of making the cuts and changes or still considering where to start – we can help, because our expertise lies in the one area many councils are finding difficult to tackle…back office costs: HR, Legal, Admin, Finance etc.  Even where Shared Services or Outsourcing has been introduced, some clients are struggling to achieve the full benefits. 

The fact is: there is a huge difference in efficiency, cost and quality between organisations that ‘work’ and those which haven’t yet got it right.  The good news, is that where these inefficiencies exist, we would expect to save in the region of 30% of your current back office costs across the life of a project, with a scheduled delivery of benefits from week 12 onwards.

We appreciate the options can be complicated and knowing where to start is daunting, especially with a large number of stakeholders and issues to manage.  Our approach is to partner with the client team to identify and evaluate the options and to determine the best solution.  We then provide the necessary expertise and change management capability to help you implement the plan in the required timescales with agreed benefits. 

Our guiding principle is to deliver early bottom line results, as is the case with the project we are currently undertaking for a major Council.  To maintain citizen services while achieving the necessary cost reductions, this project is using our ‘rapid transformation approach’, bringing together: strategy, people, process, supporting technology and effective change management, enabling the Council to achieve benefits in the first financial year of the project.